Terms and Conditions

CareSignal is a wellness and safety communication tool designed to help seniors, family members, caregivers, and authorized contacts stay connected through check-ins, alerts, and notifications.

CareSignal may allow users to:

• Complete daily wellness check-ins
• Send "I'm OK," "I Need Help," or "Urgent Help" alerts
• Notify designated family members or caregivers
• Receive SMS, push notification, email, or phone call alerts
• Optionally capture basic wellness information (e.g. blood pressure or blood sugar)
• Manage alert preferences and contact settings

CareSignal is intended to support awareness and communication. It is not a replacement for emergency services, medical care, clinical monitoring, professional caregiving, or medical advice.

CareSignal is not an emergency response service.

If you or someone else is experiencing a medical emergency, safety emergency, or life-threatening situation, call 911 or your local emergency number immediately.

CareSignal does not guarantee that alerts will be received, read, acknowledged, or acted upon in time to prevent harm.

You may use CareSignal only if you are legally able to enter into these Terms and are authorized to use the account or service.

If you create or manage an account for another person, including a senior family member, you represent that you have the authority to do so and that all contact information you provide is accurate.

You are responsible for maintaining the confidentiality of your account login information. You agree to:

• Provide accurate account information
• Keep your contact information current
• Use CareSignal only for lawful purposes
• Not impersonate another person
• Not interfere with the operation or security of CareSignal

You are responsible for activity that occurs through your account.

If you change, deactivate, transfer, or stop using your mobile phone number, you agree to update your CareSignal account information immediately. This helps prevent CareSignal from inadvertently sending messages or alerts to the new owner or user of your old phone number.

CareSignal may allow senior accounts to connect with designated family members, caregivers, or authorized contacts. Family members or caregivers may receive limited visibility into check-ins, alerts, notification preferences, or wellness information depending on account settings and permissions.

If a phone number, email address, or contact is added for alerts, that person must provide consent before receiving SMS alerts or other communications where required.

CareSignal may send SMS text messages related to:

• Daily check-ins
• Help requests and urgent alerts
• Missed check-ins
• Alert acknowledgments
• Account or notification updates

Message frequency varies based on user activity, alert settings, and check-in behavior. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP to any CareSignal text message. After you reply STOP, we will send one final confirmation message confirming you have been unsubscribed. You will not receive additional SMS messages unless you re-enroll or provide consent again.

You may request assistance by replying HELP.

CareSignal SMS messages are transactional safety and wellness notifications. They are not promotional or marketing messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

If you change, deactivate, transfer, or stop using your mobile phone number, you agree to update your account information immediately to prevent messages from being sent to the new owner or user of your old number.

By providing your mobile phone number and opting in to CareSignal alerts, you agree to receive SMS messages, phone alerts, or other notifications related to CareSignal services.

Users may consent by:

• Creating a CareSignal account
• Accepting an invitation to receive alerts
• Verifying their phone number
• Completing a direct opt-in or double opt-in process

If a phone number is entered by another person, CareSignal will not send SMS alerts to that number unless the recipient has provided consent through the required verification or opt-in process.

CareSignal uses third-party providers, mobile networks, internet services, device operating systems, and communication platforms to send alerts. Delivery may be affected by:

• Mobile network issues
• Device settings or disabled notifications
• Incorrect contact information
• Phone carrier filtering
• Internet outages or third-party service interruptions
• User failure to respond

CareSignal does not guarantee uninterrupted or error-free delivery of SMS messages, phone calls, push notifications, or email alerts.

CareSignal may allow users to enter optional wellness information, such as blood pressure, blood sugar, notes, or check-in status. This information is provided by users and may not be reviewed by medical professionals.

CareSignal does not diagnose, treat, monitor, or manage medical conditions. Do not rely on CareSignal as a substitute for professional medical advice, treatment, or emergency care.

CareSignal may process health-related information entered by users. CareSignal is designed to support wellness awareness, family communication, and safety notifications. CareSignal is not a medical provider, emergency response provider, or substitute for professional medical care.

Where CareSignal is used by or on behalf of a covered healthcare provider, health plan, or other regulated healthcare organization, additional HIPAA-related obligations may apply. CareSignal is prepared to enter into Business Associate Agreements (BAAs) with covered entities upon request where legally required and operationally appropriate.

If there is a medical emergency, call 911 or your local emergency number immediately.

You agree not to use CareSignal to:

• Send false emergency alerts
• Harass, threaten, or abuse others
• Enter false or misleading information
• Access accounts or data without authorization
• Interfere with system security
• Use CareSignal for unlawful activity
• Use CareSignal for spam, advertising, or marketing without consent

We may suspend or terminate access if we believe the service is being misused.

CareSignal may use third-party service providers for hosting, authentication, SMS delivery, voice calls, push notifications, email, analytics, monitoring, or support.

Your use of CareSignal may depend on those third-party services. We are not responsible for delays, outages, or failures caused by third-party providers, carriers, device manufacturers, or internet service providers.

CareSignal may offer free and paid subscription plans. Paid plans may include additional features such as expanded alert limits, phone call alerts, additional family contacts, advanced alert routing, history, or multi-senior support.

Subscription terms, pricing, renewal terms, and cancellation rights will be presented at checkout or inside the account billing area. Fees are non-refundable unless otherwise required by law or stated in a separate agreement.

If you purchase a subscription through a third-party app store, such as the Apple App Store or Google Play, that app store's refund policies, billing terms, renewal rules, and cancellation procedures will apply.

CareSignal may add, remove, update, or modify features at any time. We may also change plan features, pricing, limits, or availability. If changes materially affect a paid subscription, we will provide notice where required.

Your use of CareSignal is also governed by our Privacy Policy:

https://care-signal.net/privacy-policy

The Privacy Policy explains how we collect, use, store, protect, and share information.

CareSignal, including its name, design, software, text, graphics, workflows, and other content, is owned by CareSignal or its licensors. You may not copy, modify, reverse engineer, distribute, or create derivative works from CareSignal without written permission.

CareSignal is provided on an "as is" and "as available" basis.

CareSignal is not a medical provider, emergency response provider, clinical monitoring service, or substitute for professional medical advice, diagnosis, treatment, caregiving, or emergency response.

CareSignal may use automated systems, workflows, or algorithms to route alerts, organize information, detect missed check-ins, or support notification workflows. These systems are not a substitute for human judgment, professional medical monitoring, clinical review, emergency response, or caregiver responsibility.

We do not guarantee that:

• The service will be uninterrupted
• Alerts will always be delivered
• Recipients will respond
• The service will prevent injury, illness, emergency, harm, or loss
• User-entered wellness information will be accurate
• Automated workflows will identify every risk or emergency

To the maximum extent permitted by law, we disclaim all warranties, express or implied.

To the maximum extent permitted by law, CareSignal and its owners, employees, contractors, partners, and service providers will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages.

CareSignal is not liable for harm caused by delayed alerts, failed delivery, incorrect information, user inaction, third-party outages, device settings, carrier filtering, or emergency response delays.

You agree to defend, indemnify, and hold harmless CareSignal from claims, damages, losses, liabilities, costs, and expenses arising from:

• Your use of CareSignal
• Your violation of these Terms
• Your submission of inaccurate information
• Your unauthorized use of another person's information
• Your misuse of alerts or communication features

We may suspend or terminate access to CareSignal if:

• You violate these Terms
• You misuse the service
• Required payment fails
• Your use creates legal, security, operational, or safety concerns
• We discontinue the service or part of the service

You may stop using CareSignal at any time.

We may update these Terms from time to time. When we update them, we will revise the effective date. Continued use of CareSignal after changes means you accept the updated Terms.

For questions about these Terms, contact:

CareSignal Support
Email: support@care-signal.net
Website: https://care-signal.net